https://www.duolingo.com/fraudunning

Points updating?

I know my students are working on their skills today, but their points aren't updating on my end. Suggestions?

February 16, 2015

13 Comments


https://www.duolingo.com/Luis

Can you give us an example of a student whose points didn't update on your dashboard but that you know got points?

February 16, 2015

https://www.duolingo.com/fraudunning

Victor Sicilia is one (section German 2-5). I am following him, so I can see that he logged 30 points for this week, but nothing is coming up on my class lists. Kenneth Messina (German 4/5) is another - I was answering his questions as he was working.

February 16, 2015

https://www.duolingo.com/Luis

Hi fraudunning, it seems this is a timezone issue. The leaderboard is in a different timezone than your dashboard. We'll get this fixed soon. The total points they have should match well.

February 17, 2015

https://www.duolingo.com/fraudunning

Thanks. They have a standing assignment of 50XP, so it's great for me to look at the week, do a quick sort, and see who I need to send "gentle" reminders to.

Would the timezones still be an issue though if the work was done several days ago? It seems it should have caught up...

February 17, 2015

https://www.duolingo.com/Luis

It's because they did their assignment very close to midnight in one timezone and we're counting it in a different week.

February 17, 2015

https://www.duolingo.com/Luis

We'll have this fixed soon!

February 17, 2015

https://www.duolingo.com/fraudunning

Kenneth's shouldn't have been done that close to midnight. I was talking to him yesterday at 1pm EST.

February 17, 2015

https://www.duolingo.com/MissSeychie

Contact the moderators and they will go into your system and fix it, 2; Refresh your page!

February 16, 2015

https://www.duolingo.com/fraudunning

Thanks. I did both earlier today. Refreshing my page is always the first thing I do - this has been happening over several days, on several computers.

February 16, 2015

https://www.duolingo.com/deechicks

The same has been happening to my students. I have many who have 0 points in my gradebook ,but when they show me the progress that they made from their phones, they have at least 100 XP (my weekly requirement). This issue is really stressing a lot of us out since it makes up 5% of their quarter grade.

February 18, 2015

https://www.duolingo.com/Luis

This should be fixed today.

February 18, 2015

https://www.duolingo.com/deechicks

Ok, great! Your hard work is definitely appreciated! I love this app, as do many of my students!

February 18, 2015

https://www.duolingo.com/kimberly.hart

I am having a similar problem. My dashboard shows that a student earned 0 XP, but when they showed me their phone, I see that they indeed earned 50 XP!

March 13, 2015
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