https://www.duolingo.com/JosephineM60506

Reactivate account

I deleted my account because I want to start from the beginning, after a long break. Duolingo rejects my request for a new account with the same email. Help, please!

3 years ago

6 Comments


https://www.duolingo.com/CMenon12

So, have you created an account with a different email, and want to change it back to the original?

3 years ago

https://www.duolingo.com/JosephineM60506

I removed the app. Now I want to reopen the account for the same email address.

3 years ago

https://www.duolingo.com/CMenon12

But is the actual original account, not the app itself, still existing under the original username?

3 years ago

https://www.duolingo.com/JosephineM60506

I assume so, but when I deleted the app I got a message that all the information will be lost. Sorry if my request is confusing - I really appreciate your help

3 years ago

https://www.duolingo.com/asawp
asawp
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I believe since you mention "app" you were using Duolingo on mobile? If so, there are probably other features on the app that store extra data and as soon as you deleted the app, that data was deleted. Your account, however, is still fully active. Sign into Duolingo on their website and go to settings. There is a button that allows you to "Deactivate your account" Click that and that should do the trick. Then sign up again.

3 years ago

https://www.duolingo.com/CMenon12

Deactivate by going to duolingo.com/settings/deactivate make sure you deactivate the correct account! Then, instead of re-signing up, you could change the email on this account. Hope it works.

3 years ago
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