Resetting Password + Lack of Support

I signed up for Duolingo at the end of last year and have been using it happily for months. I had forgotten my password recently and tried to reset my password but when i entered my email address i never received an email to create a new password (yes, i checked spam). I tried over a dozen times without success, even entered my issue on the SUPPORT page several times only to receive the same automated reply to the same Forget Password link.

Issue #1: Forget Password does not seem to work (both in web browser and on the app)

Issue #2: If your issue is you can't log into your account you can't enter your issues into this forum.

Issue #3: Lack of human response. I have emailed both Support and Press @, I tweeted my problem to @Duolingo and @DuolingoSupport with no response, and even when i requested through the SUPPORT page for someone to email me (not automated) no one replied.

I hope you will address these issues.

February 28, 2015


Hi, my name is Usagi and I'm a volunteer forum moderator. I'm not on the tech team, but I wanted to do my best to try and help anyway.

I tested the forgot password button and it worked for me. The link showed up in my Duolingo folder. So, I'm wondering if you create a filter for Duolingo mail, if it will also catch the email for you so you can reclaim your original account. I have created a guide with instructions HERE.

About the situation, Duolingo started with the idea that it might get around 100,000 users. But, now it is getting around 70,000 a day, and at this point has around 60,000 users. Duolingo hasn't made a profile yet, so it's tech and support team is still really tiny. As a forum moderator, myself and other moderators are on a long waiting list for tech support ourselves. We were given tools to moderate a forum with a VASTLY smaller population. So, we're all crossing our fingers right along with you that Duolingo gets the funds to expand it's tech and support. :)

If you would like to watch the video with the source information for the numbers I listed, you can currently go to the Wiki homepage. Wait a few seconds for the page to load and a video will appear.

I hope this has been helpful. Good luck!

February 28, 2015

Thank you for the insight about the company, it is very much appreciated.

As for a folder set up, I do not use Yahoo or Gmail. I have an exchange account and use mac mail. I tried to set up a folder and a smart folder in mac mail, and re-entered my email again in the Forget Password link however the email never came through. I've made sure to throughly check my spam as well.

March 1, 2015

I'm sorry it didn't work :(

March 1, 2015

Strange it wouldn't work. I received the notifications when someone has posted in the forum, and i received the auto response from SUPPORT. Thank you for trying to help anyway.

March 3, 2015
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