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- Can't see definitions of the …
Can't see definitions of the new words (Edit: on my Laptop)
Hi,
I'm learning French from English, and I can't see the definitions of the new words when I hover on them. I also tried the first lesson. Even though the owl says that I can see the word definitions by hovering on them, I cannot.
Any ideas?
===Edit:
I've checked the same issue on my work computer, and I was able to see the definitions when I hover on them. I use Firefox 35.0.1 at work. My laptop that I used when I'm home has Firefox 35.0 and Google Chrome 40.0.2214.115.
I also checked from incognito mode (where there is no cookies or browsing history) and different browser. I cannot see the translations on my laptop. I'm staying in a dormitory, and I use dorm's internet. Is this problem related with some kind of connection issue?
What may cause this problem? Any extensions or firewalls? How can I contact with technical support? :(
6 Comments
As the problem seems to be with your laptop and not your account, you can try a few general troubleshooting steps and see if that helps.
- Clear browser cache and cookies. Then login and see if it works fine.
- Check if any user scripts or add-ons are enabled. You can try disabling them and then try logging in.
- Try a different browser.
I guess you can probably try logging in using a different laptop/desktop at the same place (using the same internet connection) and see if you still face the problem. That may help isolate the issue.
If you want to raise a ticket to the support team, click on the Support button present on the left of the screen. Though I am not sure, it will be of much help as the problem is not at Duolingo end.
I've checked the same issue on my work computer, and I was able to see the definitions when I hover on them.