Is anyone able to contact Duolingo support?
I've written a few requests to support over the last couple months, and none of them have gotten a response. I also attempted to contact them via Twitter, again no response.
Is this the general policy of Duolingo, or are my emails somehow not getting through?
This should be mentioned somewhere, so that if you have trouble, you know what to do and to know that the corrections won't happen for more than a year or so because of their short staff and high demands. It is frustrating to post messages and to read them unaddressed 6-8 months later. And, Contact Us is only for commercial purposes. They could state that, too, in the spirit of good customer service.
@allintolearning @psionpete Sure, I see what you're saying. My first question is if this is in line with their policy, because I am curious if my emails are not getting through.
If it is their policy, that is disappointing and surprising. Just about every product on the web has a support team that will respond to all emails eventually, especially established and thriving companies like Duolingo. They seem to be well-funded and hiring, so it seems like they aren't strapped for resources.
@filippo_b Thanks for your response, it's sad to hear.
If you don't tell them what the problem is, how do you expect them to respond. What exactly are you having a problem with? They do respond. They must get a ton of emails. Perhaps it is something that has already been answered. If so, I can perhaps direct you to that answer.
I subscribed and cancelled the subscription to Duolingo Plus within minutes of each other on January 3rd, 2019. How can I apply for a full refund? The purchase was made on my Mac desktop and there is nothing showing in iTunes regarding said purchase. Please advise at your earliest convenience.