Mod or No Mod? [Guide to Reporting Posts and Incidents]
This subject could perhaps use some clarification, so we've decided to give you all a rundown of what you should and should not report to moderators. Unless a moderator says otherwise (as each of us operates differently), these guidelines apply to all moderators. Usagiboy7: It's always better to report to at least 2 moderators!
What To Report:
Sexual harassment/situation: First and foremost, please report all incidences of harassment or uncomfortable situations to 2+ moderators, as well as sending a message to firstname.lastname@example.org giving a short summary and the usernames of those involved. This is taken very seriously on Duolingo.
Porn: Report these directly to email@example.com. When reporting these to 2+ moderators, note that it is a post with porn, so that other users don't unknowingly enter that discussion if it's an issue.
Rapid spamming: Never engage with rapid spammers. Simply notify a moderator, and if the messages they are spamming with are hate messages, report them directly to firstname.lastname@example.org.
Users who are not here to learn (multiple instances of heckling/foul language): Do not engage or post on their stream. Simply notify a moderator.
This means that a great majority of things need not be reported to a moderator. It is easier for us to operate "off the grid" because it can get quite overwhelming to have our streams flooded with spam alerts. So, please do not report...
- Gibberish posts
- Posts unrelated to Duolingo
- Posts containing personal information (unless they detail school names and ages of children, then please notify a moderator)
- Anything else I may have forgotten
So what can I do?
The best thing you can do to notify the moderators is to downvote and ignore. The best thing you can do to help the users is to give them solid, positive advice--minus the guidelines. The best thing you can do to keep yourself out of the fray is to step back if you notice a tense situation.
Thanks for helping the modforce and staff keep the forums running smoothly!