1. Forum
  2. >
  3. Topic: Troubleshooting
  4. >
  5. Where has the support tab gon…

https://www.duolingo.com/profile/Luscinda

Where has the support tab gone?

Ronseal thread - ^ asks what it says in the title. Where has the button for reporting tech issues gone?

March 11, 2015

3 Comments


https://www.duolingo.com/profile/wataya

They A/B tested the removal on part of the user base and, apparently, this "feature" was so successful that they decided to roll it out for everyone. Maybe they finally decided that they have to do something about all those bug reports and made it harder to send reports :)


https://www.duolingo.com/profile/Lenkvist

I don't know the reason, but I've been told that users can still send messages through the Help page. It might be that some of the questions people have are already answered there.

https://www.duolingo.com/help


https://www.duolingo.com/profile/Jalepenito

Personally I'm glad it's gone. I needed it a few minutes ago but I went to the help page and sent what I needed to. And I'm still glad it's gone.

Learn a language in just 5 minutes a day. For free.