https://www.duolingo.com/jrikhal

Reporting an sentence's sound error through Support button, don't seem to be taken into account.

Hi,

it's the second time (two times out of two) that, after sending a report problem about a sound/prononciation issue in a sentence -- I do it from the Support button, as advised in http://www.duolingo.com/comment/740464, because you can't do it from the sentence's discussion page --, I receive what seems to be an automatic e-mail explaining to me that it could be a flash problem (I paste the mail at the end of this post).

My problem/report, besides the frustrating impression not to be understood :), is that it seems to indicate that the duolingo team will not read this pronunciation problem report as it seems to be treated automatically. No?

For Duo team : Tickets #55979 & #57168.

<sub>~</sub><sub>~</sub><sub>~</sub><sub>~</sub><sub>~</sub><sub>~</sub><sub>~</sub><sub>~</sub><sub>~</sub>

Received e-mail:

Happy to help. There are a few reasons why this might be happening. It’s possible that you have an outdated version of Flash installed, you installed browser extensions that block Flash (i.e. Flashblock), or that Flash crashed.

Here’s what I suggest you do:

  1. Try reloading the page in your browser.
  2. Try quitting and restarting your browser.
  3. If 1 and 2 don’t do the trick, update Flash Here’s a helpful link to get you on your way: http://www.adobe.com/go/EN_US-H-GET-FLASH
  4. Try removing/disabling browser extensions Some tips for how to do that in specific browsers: Chrome - http://support.google.com/chrome/bin/answer.py?hl=en=113907 IE - http://windows.microsoft.com/en-us/windows-vista/internet-explorer-add-ons-frequently-asked-questions Firefox - http://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_how-to-disable-extensions-themes-and-plugins

Let me know if this helps you!

Team Duolingo

August 27, 2013

3 Comments


https://www.duolingo.com/kristinemc

Hi jrikhal- We handle thousands of reports and it seems like your sound issue did not appropriately get assigned. For common sound issues we do use an automatic first response because most of the issues can be resolved quickly by following those steps and we don't want you to have to wait. It seems like there were some issues in how your ticket was processed. We're taking a look. Very sorry and expect an email shortly from the team! Thanks for understanding!

August 28, 2013

https://www.duolingo.com/jrikhal

Hi,

I perfectly understand the automatic responses and it's a great thing. That why I was reporting those : I thought that there was some problem with the assignment.

Thanks for looking into it.

August 28, 2013

https://www.duolingo.com/jrikhal

I juste received the same e-mail after reporting (through the Support button) a translation problem. I, then, answer to the e-mail explaining that my problem, being a translation error in Duolingo, can't be linked to a flash problem. And that if, as I believed, this e-mail was an automatic one, then Duo should desactivate it until you make more accurate the criteria (key words ?) that trigger this automatic response. And... i received immediately the exact same message about flash issue...

Duo, please do something! The new ticket is #57543.

Thank you.

August 28, 2013
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