https://www.duolingo.com/astfanginn

Unable to get notification emails?

Recently I've noticed for the past few days that I haven't been getting notification emails for when I need to be reminded to work on my French/Dutch/Swedish. I've gone to look at my settings to make sure the boxes for the notification emails are checked and they all are. Is there any way to fix this?

March 17, 2015

14 Comments


https://www.duolingo.com/LoadedLingots

Try turning off and on the notifications again, and make sure that you are using the right email and that the time you want it to be sent if correct.

March 17, 2015

https://www.duolingo.com/astfanginn

Okay, I'll try to do that. Thank you!

March 18, 2015

https://www.duolingo.com/LoadedLingots

You are welcome! Have a good rest of the day!

March 18, 2015

https://www.duolingo.com/astfanginn

Okay. I turned the notifications off then back on again. I still didn't get any notifications today. :/

March 20, 2015

https://www.duolingo.com/LoadedLingots

Have you made sure that the time for the notification is correct. If so and it still doesn't work, report a problem, and they should get back to you.

March 20, 2015

https://www.duolingo.com/astfanginn

Yes. Are we supposed to be setting the notifications to different times if you're learning multiple languages?

March 21, 2015

https://www.duolingo.com/LoadedLingots

You can set the time for the same time if you are learning more than one language, but make sure that you have set your time for when you want to check your email.

March 21, 2015

https://www.duolingo.com/astfanginn

Okay. I'll try that.

March 22, 2015

https://www.duolingo.com/kristinemc

Going to take a look. This might be an issue we're aware of and can fix! Will get back to you shortly after I talk to one our devs :)

March 18, 2015

https://www.duolingo.com/astfanginn

Thanks for letting me know!

March 18, 2015

https://www.duolingo.com/Tina_in_Bristol

I have just realised I have NEVER received a reminder email. I didn't know this facility even existed - and yes, I've broken a massive streak because of it! And yes, it's set to "on" in my profile - just has never worked.

March 19, 2015

https://www.duolingo.com/astfanginn

I used to get the notification emails until they stopped for an unknown reason. Also I'm sorry to hear about that losing a long streak. It sucks. And that's strange. I hope the problem will be able to be fixed soon.

March 20, 2015

https://www.duolingo.com/Tina_in_Bristol

I usually remember to practice my Dutch, so I won't know for sure if it's fixed until next time I forget - whenever that is! But I did forget over Christmas - I thought I only missed Christmas day, but must have missed next day (Boxing Day here) too. I had streak freeze in place, but of course it only protected me for one day, not two. If I'd got the e-mail I'd have remembered to practice, or at least log in to purchase another streak freeze!

March 20, 2015

https://www.duolingo.com/astfanginn

I'm the same way. So far, this is the longest streak that I've ever had so I try to make sure that I at least try to get on Duolingo once a day. Yes, that really sucks. :C

March 21, 2015
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