Response from Duolingo Support
So, odd question. But has anyone here gotten a response from Duolingo support on an open support ticket recently?
I ask because on the 20th I was practicing German a bit close to the deadline. I finished my lesson at 11:55pm local time and even though my practice history on my homepage successfully recorded my practice for the day, my 60+ day streak was broken for some reason.
I've submitted a ticket using the contact us form on the site, but I haven't heard a word from them since. Not even a "we're looking into this" response. Is this the standard level of support that they deliver? Have other people had a similar experience?
It is unfortunate, but it is my opinion.
Communication with the community has a whole has disappeared in the last 18 months and single user communication through support hasn't existed in my experience since I started.
I've personally had the best luck with staff communication by posting in this (Troubleshooting) forum, but even then it is inconsistent.
My one other suggestion to you would be to post a new topic in the troubleshooting forum with a different topic header to draw attention to your exact issue (try using words like bug or error). Lately, this hasn't seemed to work either for users, but it is worth a shot.