https://www.duolingo.com/AviadHiba

passwords recovering problems

my cousin used duolingo too. lately she wanted to start using it again and she changed her username and mail in her phone but now she realized she doesn't remember her password and she can't recover it. whenever she press 'forgot password' she recieves a mail with link. she goes to the link and she gets a page says 'you need to log in to view this page'. this is stupid. if she could log in she wouldn't go through all of this at all! does anybody know what to do to recover a forgoten password?

April 6, 2015

5 Comments


https://www.duolingo.com/vivisaurus

Hey AviadHiba, do you want to send me her username so I can look into it?

April 6, 2015

https://www.duolingo.com/AviadHiba

Her username is NopharzH. Do you think you can solve this problem?

April 7, 2015

https://www.duolingo.com/vivisaurus

Yes! Can you please ask her to try logging in via the website? www.duolingo.com, and under the login button there is a link that she can click on if she forgot her password, she'll get an email at the address associated to her Duolingo account that will help her reset the password. Once she's logged in, she'll be able to change her email address too. :]

April 8, 2015

https://www.duolingo.com/AviadHiba

She already did that. She got the email after she clicked on the "forgot password", and then she clicked on the link in the email. The link brought her to a page says "you need to be logged in to view this page". How is this possible to be logged in if she can't remember her password? What does she need to do now?

April 8, 2015

https://www.duolingo.com/AviadHiba

did you find a solution for her problem?

April 8, 2015
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