https://www.duolingo.com/profile/vidaubannais

Days streak reset :-(

Hello,

I have been working very hard every day to have my days streak go up. Somehow it went back to 0 :-( Do you know who could help me out to recover my days streak value?

Thanks in advance.

April 7, 2015

3 Comments


https://www.duolingo.com/profile/psionpete

Did you meet your Coach target? Or did you practice after midnight in your current time-zone, or have you recently changed time zones? There are a number of a reasons you could have lost your streak, and unfortunately, unless it is a genuine glitch, it is unlikely to get reinstated.

April 7, 2015

https://www.duolingo.com/profile/vidaubannais

Thank you Psionpete. I really take care of my streak, even when on business trip I practice to keep my streak. Furthermore I purchased a Streak Freeze for the first time, I think it did not work (?). Do you know on what door I could knock to get this resolved? Thank you!

April 7, 2015

https://www.duolingo.com/profile/psionpete

I don't know how to contact Duolingo directly other than via the support button or contacting a staff member on their private stream (they have a blue circle round their user icon). They may be able to help if it is a glitch although quite often there is some genuine cause and I think some get a disappointing result but good luck.

April 8, 2015
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