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https://www.duolingo.com/profile/2LhvOrfA

Lost my username and progress

A few weeks ago I was on Spanish Level 11. Recently, I changed the firmware on my smartphone and reinstalled Duolingo application. I logged into my account after the re-installation process and discovered that my username and all of my progress data disappeared. For some reason my current username is 2LhvOrfA I tried to change my username back to "Overslam" but the system says "The username is already taken". Is it possible to recover my account?

April 8, 2015

10 Comments


https://www.duolingo.com/profile/Lrtward

If you're on an iPhone, go to Duolingo App -> Profile (top left) -> Settings (top left) -> Sign Out
Then sign in with your old name and password.


https://www.duolingo.com/profile/2LhvOrfA

I got android. I did a password reset a week ago, can't use the old password anymore.


https://www.duolingo.com/profile/bchan

Do you recall the email address that you used to sign up for your first account? If so, go here: https://www.duolingo.com/forgot_password and put in your email address and we'll send you a password token so you can reset it.


https://www.duolingo.com/profile/2LhvOrfA

That's the same email address that is currently associated with my new account. This is so strange. I can even search for my old username and add it to "Follow"


https://www.duolingo.com/profile/bchan

What is the username associated with the old account?


https://www.duolingo.com/profile/2LhvOrfA

My old username is "Overslam" Any password reset attempts result in resetting the password for my current account.


https://www.duolingo.com/profile/bchan

Can you do me a favor and email support@duolingo.com? This conversation is better continued there.


https://www.duolingo.com/profile/2LhvOrfA

As communicated, please link my email address to Overslam. Thank you very much for your support!


https://www.duolingo.com/profile/bella120705

I forgot my username what do I do?


https://www.duolingo.com/profile/Ingrid841750

have duolingo on safari, can't create app

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