https://www.duolingo.com/profile/tkvaldez

unable to log on to app?

Is the network down? I can log into a computer, but not my mobile device?

May 14, 2015

1 Comment


https://www.duolingo.com/profile/superdaisy

What kind of result are you getting? This is a good introduction to how to report bugs and errors in a way that is as helpful as possible.

Not knowing anything else, here's my generic app troubleshooting flow that should be applicable to any smart device:

0 Make sure that you're using the same login info for the website and the app: It can be surprisingly easy to create a new account and not realize it.

1 Check your network connection--yours, not the site. Turn off the wifi and turn it back on again, try your cell network (if applicable or possible), try a different wifi network if possible, etc.

2 Restart your device.

3 Check for updates for Duolingo.

4 Restart device after updating.

5 Reinstall the app.

May 14, 2015
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