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https://www.duolingo.com/profile/BluePhoenixFL

App issues (unable to log in)

For some reason I am unable to log into the Duolingo app on my iPad. My iPhone app works fine, as does the site. When I enter my log-in information (which is correct...I've checked it), the app goes back to the log-in screen. I've uninstalled the app, reinstalled it, and even reset the iPad, but no luck. Any advice would be greatly appreciated :) Thanks.

June 13, 2015

5 Comments


https://www.duolingo.com/profile/thraenthraen

Hm, I'm not sure either. Have you checked your iPad's internet connection? Turn it off and back on again, maybe?


https://www.duolingo.com/profile/BluePhoenixFL

Thanks, I tried that but no luck. I believe it may be an app bug, because I can log onto the website with no problem. I even logged out of my iPhone app and tried logging back in but I cannot. I am so glad the website works at least :)


https://www.duolingo.com/profile/BluePhoenixFL

Ok, this is weird. I am able to log onto my friend's account via the app, but for some reason the app doesn't want to log me in....


https://www.duolingo.com/profile/thraenthraen

That is weird, and I haven't a clue what's going on then. There's a contact form on the help page though if you want to try emailing staff about it. I've never tried using that, so I'm not sure how responsive they are.

In the mean time, in case you didn't know, you can access Duolingo on your iPhone and iPad's browser apps. Not sure about the iPad, but at least on the iPhone there's a mobile version of the site even which looks similar to the app.


https://www.duolingo.com/profile/BluePhoenixFL

I notified Duolingo of the issue. I am still unable to access the iOS app, but the website works fine.

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