Streak freeze didn't work
Few days ago I used streak freeze I had bought in store. Well, it didn't work. My 70+ streak went back to 0 but the streak freeze I bought appeared to be used because I could buy a new one in the store. Is there a chance I could get back my previous streak count?
Saturday I had a streak freeze, a 59 day streak, 10 xp requirement, and had gotten 10 xp on my phone. Sunday Duolingo would not do lessons or practices on my phone, so I did not do it. Today, Monday August 6, 2018 my phone said I had a 0 day streak and a streak freeze equipped. My computer said no streak, no freeze. The graph said no xp gotten Saturday, Sunday, or Monday. I bought the streak freeze and my phone did not remove lingots. I don't really care about having to work my streak up again, but I know some people do this for school and are graded on their streak. I just wondered if my story would help their situations or if anyone could tell me what I did wrong. My phone is an Android and has cell service.
Update on the lost streak problem: I sent a message to Duolingo staff (settings --> Help) and told them about the problem. It didn't happen right away and I had to wait for a few weeks and yet - I got my streak back! So don't lose your hope and tell Duolingo about the problem. Hopefully it can be fixed. Good luck!
This happened to me several times already, the most recent one being today. I had a 57 day streak and missed yesterday. The streak freeze had been used but I was put back to 0. I wonder if it has something to do with the fact that I am learning more than one language. Is it possible that the freeze applies to one but then is no longer available for the second or third language?