https://www.duolingo.com/Feja737

Streak freeze didn't work

Few days ago I used streak freeze I had bought in store. Well, it didn't work. My 70+ streak went back to 0 but the streak freeze I bought appeared to be used because I could buy a new one in the store. Is there a chance I could get back my previous streak count?

October 8, 2013

7 Comments


https://www.duolingo.com/Dan3141592653589

Saturday I had a streak freeze, a 59 day streak, 10 xp requirement, and had gotten 10 xp on my phone. Sunday Duolingo would not do lessons or practices on my phone, so I did not do it. Today, Monday August 6, 2018 my phone said I had a 0 day streak and a streak freeze equipped. My computer said no streak, no freeze. The graph said no xp gotten Saturday, Sunday, or Monday. I bought the streak freeze and my phone did not remove lingots. I don't really care about having to work my streak up again, but I know some people do this for school and are graded on their streak. I just wondered if my story would help their situations or if anyone could tell me what I did wrong. My phone is an Android and has cell service.

August 7, 2018

https://www.duolingo.com/dpgrow

This keeps happening to me and it’s getting old. Has probably happened 5 times over the last couple of months. Guess I just have to assume that streak freeze doesn’t work and buying one is a waste of gems.

August 10, 2018

https://www.duolingo.com/PatrickHac

This just happened to me yesterday.

October 26, 2013

https://www.duolingo.com/Ruthlilycat

Happened to me a couple of weeks ago. I was gone for one day and I went back to zero. It was pretty disheartening. I think there's a big problem with streakfreeze not working or has never worked.

October 27, 2013

https://www.duolingo.com/Feja737

Update on the lost streak problem: I sent a message to Duolingo staff (settings --> Help) and told them about the problem. It didn't happen right away and I had to wait for a few weeks and yet - I got my streak back! So don't lose your hope and tell Duolingo about the problem. Hopefully it can be fixed. Good luck!

October 27, 2013

https://www.duolingo.com/ebrasse

I've had this happen twice (have already posted on another thread) - and still have not heard back. I do wonder though whether the streak freeze functionality simply doesn't work? Has anyone here experienced it working?

October 29, 2013

https://www.duolingo.com/rofrdaro

This happened to me several times already, the most recent one being today. I had a 57 day streak and missed yesterday. The streak freeze had been used but I was put back to 0. I wonder if it has something to do with the fact that I am learning more than one language. Is it possible that the freeze applies to one but then is no longer available for the second or third language?

March 10, 2017
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