1. Forum
  2. >
  3. Topic: Troubleshooting
  4. >
  5. App doesn't load

https://www.duolingo.com/profile/Tomas.bek

App doesn't load

Hello,

I upgraded to iOS7 recently and after that Duolingo app fails to sign me in. It just shows loading "dots" after pressing "Sign in" but never does that :(

What should I do?

Thanks!

October 13, 2013

9 Comments


https://www.duolingo.com/profile/ProbablePolyglot

I have the exact same problem!


https://www.duolingo.com/profile/kristinemc

Can you please try to quit the app and reinstall. Does that help? We have an update that should fix this.


https://www.duolingo.com/profile/Tomas.bek

Hello: I have tried quitting, reinstalling, installing from different account, restarting the phone and reseting network settings. None have helped :(


https://www.duolingo.com/profile/ProbablePolyglot

I have tried all of those options as well...


https://www.duolingo.com/profile/KiDMiO

same as me on the ipad...white screen and no loading


https://www.duolingo.com/profile/mimold

Had the same problem and found the solution, thanks to user jonahwy http://www.duolingo.com/jonahwy "Apparently duolingo requires cookies to be enabled in order to work properly. Go to settings > Safari > Block Cookies and enable cookies."


https://www.duolingo.com/profile/ProbablePolyglot

Thank you so much! That was precisely the problem.


https://www.duolingo.com/profile/Tomas.bek

Indeed it did! Thank you!


https://www.duolingo.com/profile/mimold

You're both welcome, glad I could help.

Learn a language in just 5 minutes a day. For free.