https://www.duolingo.com/profile/jack547443

First let me say, "I love the program" but hate it when I'm at the end of questions, and it freezes

What can I do to prevent this from happing again?

August 9, 2015

9 Comments


https://www.duolingo.com/profile/Luis

You can help us figure out why this happens :) How often does it happen to you?

August 10, 2015

https://www.duolingo.com/profile/Kreilyn

Every time, mainly when I am on the phone! I have not seen any exercise where at the end of this the page/program freeze!

Ahhh! Sometimes, I also have to redo the exercises because it just stop! ☻☻☻ i really hate that!!!

August 10, 2015

https://www.duolingo.com/profile/Affenschaukel

I have the same problem. Since about two weeks ago (before I didn't try, because i was on a duolingo-pause ;)) it almost never works. In this time I had three lessons that finished just the way they should, all the others just froze at the end and I had to open a new tab to continue using duolingo. It also happened on different browsers

Edit: i'm only using the web version, if that's important ;) Oh and just wanna say, that else, i'm very happy with duolingo ;)

August 10, 2015

https://www.duolingo.com/profile/nglance00

Thanks for the screenshots, Affenschaukel, which have helped us a great deal. We were able to unblock your progress, but are still working on a general solution.

August 11, 2015

https://www.duolingo.com/profile/Affenschaukel

Thank you so much! Everything is working fine again! Good luck with solving the general problem too!

August 12, 2015

https://www.duolingo.com/profile/Luis

What browser are you using?

August 10, 2015

https://www.duolingo.com/profile/Affenschaukel

Currently Firefox 39.0.3

Before I tried with Firefox 39.0 and also with epic privacy browser (I'm not sure which version of it though, but if needed, i could check that later)

August 10, 2015

https://www.duolingo.com/profile/Luis

Can you do me a favor: before starting a lesson, could you open the Web Console (In Tools->Web Developer->Web Console). Then do the lesson with the console open, and if the lesson fails at the end, please take a screenshot of the failed lesson along with the console. This screenshot will let us determine the cause.

August 10, 2015

https://www.duolingo.com/profile/Affenschaukel

Like this?

picture of the frozen lesson : http://www.directupload.net/file/d/4075/4rmhfqzr_jpg.htm

picture of the web console: http://www.directupload.net/file/d/4075/3gcdfdfp_jpg.htm

Hope that helps and thank you very much for taking care if this :)

August 10, 2015
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